Filey Bird Garden & Animal Park is an outdoor attraction with plenty of space to social distance - research shows that you are much less likely to get coronavirus whilst outside.  Like all businesses in the current situation, we are working very hard to keep everyone safe, and have implemented a number of additional measures based on official guidance.  However, it is your responsibility to follow these and maintain social distancing.  Please do not visit if you are showing COVID-19 symptoms.

 

If, having read these measures, you still feel uncomfortable about visiting, we hope you will return when things get back to ‘normal’.

 

By entering the park you agree to follow all signage and instructions. Visitors found to be breaching these may be asked to leave without a refund.

 

We ask that you are polite and patient with both staff and other visitors. If you have any problems or concerns please inform a member of staff

To ensure the safety of our staff, visitors and animals we have caried out a comprehensive Risk Assessment and implemented the following measures:

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• Visitor numbers closely monitored and will be limited if necessary

• Screens at service areas

• One way systems in place

• Additional hand sanitising stations and sinks

• Additional cleaning in toilets and high contact areas

• Queueing systems for the café, gift shop, playpark and entrance

• Limited snack menu from the cafe - takeaway only

• Additional picnic tables spaced around the park

• Contactless payments up to £45 (cash and chip & pin accepted)

• No scheduled keeper talks/animal feeding to discourage crowds

• Playpark open with reduced capacity and additional measures

 

Pre-booking is not currently required.

 

On arrival we are asking one member of your group to leave a contact name and telephone number to help with the NHS Test and Trace system. This information will be stored securely for 21 days and then deleted, unless it is requested by the NHS.  It will not be used for any other purposes.  Alternatively you can scan our QR code using the official NHS COVID-19 app. It is now compulsory to do this, and unfortunately we will have to refuse entry to anyone who declines to either scan the QR code or provide the requested contact details.

 

Rule of 6 Unfortunately we can no longer accept groups of more than 6 people (unless from a single household or bubble). Visitors found to be meeting up within the park to form groups of more than 6 will be asked to leave without a refund. We apologise for any inconvenience but as a business we MUST follow all government legistation.

 

Face masks must now be worn inside the gift shop and whilst ordering in the café, in line with new government rules. They are not compulsory elsewhere in the park. Please dispose of masks responsibly to protect our staff, animals and the environment.

 

Although every effort has been made to allow easy social distancing, some narrow areas will require you to step back and wait to allow others exit the area before you can enter.

 

Measures will be reviewed and changed in line with official guidance